If you haven't found the answer to your question from our FAQs then don't hesitate to contact our Customer Service team who will do their upmost to get your enquiry resolved.

Our phonelines are open from 9am - 5pm every weekday (excluding Bank Holidays), 10am - 3pm Saturday & Sunday.

Yimbly

<p><span id="isPasted" style="text-decoration:none;">We are always running checks on our website to make sure it is optimal for our customers but sometimes we may miss something, please let us know as soon as you can if you&#x2019;re experiencing any trouble using the website or placing an order with us. You can contact our Customer Support Team by filling in the contact form on our website, from this they will aim to reply within 24 hours during working hours.&#xA0;</span></p>

We are always running checks on our website to make sure it is optimal for our customers but sometimes we may miss something, please let us know as soon as you can if you’re experiencing any trouble using the website or placing an order with us. You

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General Information

How can I track my delivery?

How much does delivery cost?

Will I receive different packages from different brands?

What should I do if my order hasn't been delivered yet?

Can I cancel or edit my order?

Where do you deliver?

Cut off & Order Processing Times

Shipping and Order Information

How do I return items I've bought online?

What can I do about a faulty product?

How long can I take to return an item?

Do I pay for returns?

Can I return everything in the same parcel?

Can I have an exchange?

What happens if my return is rejected?

When will I get my refund?

Returns, Exchanges & Damages

How do I contact Yimbly?

How do I make a complaint?

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Black Friday Promotions & Discounts

Free Standard Shipping Discount Code

Free Express & Next Day Delivery Discount Code

Christmas 10% Discount

Discounts, Competitions & Promotions

Trouble using our website?Updated 7 months ago