First port of call would be to get in contact with our Customer Support Team, they will be able to provide you with the return address to ship your item(s) to. Most products are eligible for return, this would be subject to exceptions listed in our r
Let our Customer Service Team know as soon as you can! We will then work to get you the relevant replacement or refund. If your product is visually faulty then please make sure you send us photos of this to not hold up the process.
We have a 30 day return policy here at Yimbly but it is always best to contact us as soon as you want to discuss a return to make sure our Customer Support team have space to process this in good time for you. Once you’ve contacted us and the return
Yes, you would be responsible for the return shipping costs unless this item is damaged, defective or not as described. If you’re unsure about your return then don’t hesitate to contact our Customer Support Team, they are there to make the process as
If a return has been agreed with our trusted Yimbly partner then you will be informed how to begin the returns process, however, if all of your products are from the same brand then you can send them all back together. Please ensure that you read thr
Currently we are unable to offer exchanges. If you need a different size or colour, a refund will be issued for your return and you'll be able to purchase the replacement accordingly.
Our Returns Policy does explain that there may be some occasions where we do have to reject your return. Examples of items that cannot be returned include personalised or customised products, food that requires refrigeration, sealed health/hygiene pr
Once we have been notified that the Brand Partner has received the returned order, we will do everything we can to process the refund straight away, however, please allow up to 7-10 days from the day of receipt, however it should be quicker than this