If you haven't found the answer to your question from our FAQs then don't hesitate to contact our Customer Service team who will do their upmost to get your enquiry resolved.

Our phonelines are open from 9am - 5pm every weekday (excluding Bank Holidays), 10am - 3pm Saturday & Sunday.

Yimbly

If a return has been agreed with our trusted Yimbly partner then you will be informed how to begin the returns process, however, if all of your products are from the same brand then you can send them all back together. Please ensure that you read through the returns process and if you&#x2019;re unsure on anything our Customer Service Team are on hand to help.&#xA0;

If a return has been agreed with our trusted Yimbly partner then you will be informed how to begin the returns process, however, if all of your products are from the same brand then you can send them all back together. Please ensure that you read thr

Can I return everything in the same parcel?

Returns, Exchanges & Damages

How can I track my delivery?

How much does delivery cost?

Will I receive different packages from different brands?

What should I do if my order hasn't been delivered yet?

Can I cancel or edit my order?

Where do you deliver?

Cut off & Order Processing Times

Shipping and Order Information

How do I return items I've bought online?

What can I do about a faulty product?

How long can I take to return an item?

Do I pay for returns?

Can I have an exchange?

What happens if my return is rejected?

When will I get my refund?

How do I contact Yimbly?

How do I make a complaint?

Trouble using our website?

I am not receiving emails from you?

General Information

Black Friday Promotions & Discounts

Free Standard Shipping Discount Code

Free Express & Next Day Delivery Discount Code

Christmas 10% Discount

Discounts, Competitions & Promotions

Can I return everything in the same parcel?Updated 7 months ago